Skoda dealer of the year award 2023/2024

byAlexandra Miles/December 5, 2024/inAwards

Miles Škoda Excel in National Dealership Awards 2023

Every year, the national representatives of Škoda make a point to highlight, honour, and celebrate the hard work and dedication of Škoda retail representatives throughout the country.

This year, there were seven separate awards to acknowledge the different departments. This included but was not limited to the Parts, Service, and Sales teams. Within the Miles Škoda team, we were ecstatic to be not only named as front runners for several categories but also as winners.

It was on a regular, recent day that the Miles Škoda team had an unexpected visit from the Škoda New Zealand Management Team to announce and present in person that Miles Škoda has been named the Dealer of the Year for 2023, Parts Team of the Year, Service Team of the Year, the team for Škoda Network Customer Excellence, and have our star showroom administrator Lyric Newton, individually recognised with an award for “Leading Customer Service”, and although the Sales Team didn’t claim the top spot in their category, they pulled a close second as runners-up.

“On Friday a few of the Škoda team surprised Miles Škoda with their DOTY award – please join me in congratulating Jodie and his team for a fantastic result!! It is fair to say Jodie and the team were a little overwhelmed by the result. This speaks to their desire and passion to win. On a personal note, it was nice to be able to share that moment with them.”
– Alex Brown, General Manager of Škoda New Zealand

Dealer of the Year

Being named the national dealer of the year shows recognition of excellence throughout the Škoda network, and of course speaks volumes of the Miles Škoda team.

“Last year at the Škoda Dealer of the Year awards, we received recognition for our amazing work with the New Zealand Police but didn’t make the top three for any of the other categories.
It was at that point my team said, “We are going to be D.O.T.Y next year”. From that point on, the team’s focus and dedication to ensuring we were in the running began. After implementing a few changes, we were off and running. Customer experience is the key to any business’s success, and my team is proof of that.
Just like an NRL premiership we now must defend our title. I couldn’t be prouder of these guys and their achievements.”
– Jodie Tait, General Manager of Miles Škoda

Parts Team of the Year

To be named Škoda’s “Parts Team of the Year” is a prestigious recognition highlighting our unwavering commitment to excellence in managing and distributing Škoda parts and accessories. The team constantly excels at maintaining a comprehensive inventory, accurately cataloguing parts, and providing expert advice and support.

“The team and I are extremely proud to be awarded the title of “Parts Team of the Year”. This recognition truly reflects our hard work and dedication throughout a year filled with both challenges and successes.
Winning dealer of the year is a significant achievement for all of us at Miles Škoda, and we look forward to continuing to provide exceptional customer experience for years to come.”
– Tom Bass, Miles Škoda Parts Supervisor

Service Team of the Year

Being announced as Škoda’s “Service Team of the Year” at the national level proves that our approach is successful, and we are committed to further strengthening this winning formula in the future.

“The service team here at Miles Škoda is immensely proud to have won Škoda a Service Team of the Year.
We have focused on delivering the exceptional service experience our customers deserve when visiting our dealership, and these efforts have paid off with this recognition. This achievement also contributes to our Customer Excellence Award and the prestigious title of Škoda Dealer of the Year.
I couldn’t be prouder of our team. The service operation, police service operation, administration, business development, and marketing teams have all contributed to what we have achieved over the past year – thank you all!
It’s amazing to achieve this result for everyone involved, and now we turn our focus to providing an even better experience and defending our title of “Škoda Dealer of the Year!”
– Glenn Carson, Miles Škoda Aftersales Manager

Sales Team Runner-up

Although Miles Skoda did not take the gold for the Sales Team of the Year, we came pretty close with being the Runner-up! This is a fantastic steppingstone for the team and can only lead to further growth upwards.

“Automotive sales have recently been the most challenging in my 13 years at Miles Group. However, working with the team here at Miles Škoda, with their support, knowledge, and determination, has enabled us to achieve the remarkable feat of Dealership of the year 2023. This accomplishment speaks to our high standards, outstanding performance, and unwavering teamwork.
Our people are the cornerstone of our success, and I deeply thank everyone, especially our loyal customers, for their dedication this past year. None of this would be possible without them.
Each day brings new opportunities for growth and success in our community. Please join us in celebrating our achievements”.
– Christopher Willetts, Miles Škoda Sales Manager

Individual Customer Service Award Winner

We are beyond delighted, but perhaps not surprised, that the award for Individual Customer Service was achieved by our own Customer Care & Service Advisor, Lyric Newton. Lyric’s dedicated to ensure our customers are welcomed and cared for on visiting our showroom are second to none.

A huge congratulations again to all of the Miles Škoda team for the sensational results for 2023.