Celebrating back-to-back success
The National Dealership Awards, hosted by New Zealand’s Škoda representatives, are an exciting annual tradition across the Škoda dealership network. These highly anticipated awards showcase and celebrate the dedication, performance, and customer-centric mindsets of the dealers across the country.
For the 2024 awards, there were six categories – each recognising hard work across different dealership departments, such as Parts, Service, and Sales.
We’re thrilled to share that the 2024 awards proved to be very successful for Miles Škoda! Of the four categories that Miles Škoda were finalists in, we won the title for three categories – with two of these being consecutive wins! Here at Miles Škoda, we’re honoured by these outstanding results.
Dealer of the Year – Winner
The Dealer of the Year award celebrates the collective strength of a dealership. It recognises standout performance across all key areas, including customer experience, sales, and dealership operations.
Miles Škoda are privileged to be awarded the Dealer of the Year award. Receiving this title for the second year in a row is testament to our dedicated team, reflecting our ongoing commitment to excellence.
Sales Team of the Year – Winner
We’re delighted to have taken home the gold for Sales Team of the Year! After finishing as a runner-up last year, this acknowledgement signifies the energy and commitment our team bring to every customer interaction. It’s a key indicator of the growth we have achieved throughout the past 12 months.
“For our team to go back-to-back and achieve this prestigious award two years in a row is such an achievement which shows their dedication and commitment to representing our Škoda brand at the highest level.”
– Jodie Tait, General Manager
Marketing Team of the Year – Winner
Winning the Marketing Team of the Year award is a proud milestone, reflecting the skills, innovation, and passion that drives our marketing team.
Receiving this national title is a result of true teamwork, not only within marketing, but across every part of Miles Škoda that contributes to our shared success.
“This award isn’t just for our marketing team, or for our various department staff that help through providing great content, photos, videos, and the rest, it’s for our Škoda customers who keep us updated with how their Škoda vehicle adds value to their lives in both business and pleasure. It’s one thing for us to tell future potential customers who great Škoda is, but for our existing Škoda customers to help spread this message just speaks volume for how well loved our vehicles are. Thank you.” – Mark Lincoln, Marketing Manager
Customer Excellence Award – Winner
We’re beyond delighted to receive the Customer Excellence Award, an acknowledgement demonstrating the care, consistency, and commitment our team bring to every customer. This award encapsulates what matters most to us – delivering genuinely exceptional experiences across all interactions.
This win builds on our recognition at the 2023 Dealership Awards, where we received the Team for Škoda Customer Excellence title.
Service Team of the Year – Finalist
Although Miles Skoda didn’t take home the title for Service Team of the Year, we’re proud to have been named a finalist. It’s a reflection of the hard work, dedication, and care our service team puts in every day – and a strong sign of the growth we have to come.
“As much of a shame as it was to not receive the award for Parts Team of the Year, it’s still a great feeling to be working as part of a team who prides themselves with hard work and a strong customer focus.
Winning dealer of the year two years in a row is a testament to the team here, and we are very much aiming for a three-peat.”
– Tom Bass, Parts Supervisor
Individual Customer Service – Lyric Newton
Our star showroom Service Advisor, Lyric Newton, was individually recognised with an award for Individual Customer Service. Lyric’s dedicated to ensuring our customers are welcomed and cared for throughout their experience at our dealership.
This achievement follows Lyric’s success at last year’s awards, with her receiving a Leading Customer Service award.
“In my role I’m often the first person people will see in the morning or at all that day.
The first person they talk to or the only person they have to talk to.
Or I’m often the ear to someone who just wants to be listened to and acknowledged.
I have the privilege of working with amazing people and an amazing brand who are always wanting the best out of people, pushing each-other for success and growth.”
– Lyric Newton, Service Advisor
“Very proud of our team here at Miles Škoda, to take out dealer of the year two years running is a testament to the commitment from all of the staff in our busy dealership. Special mention of course to our winning Service Advisor Lyric Newton, Customer Service Award two years in a row too. Now we aim for the hat-trick.”
– Glenn Carson, Aftersales Manager
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